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Call Centre and Customer Service
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Danish speaking Customer Service for Online Gaming Company

Call Centre and Customer Service

Full-time

MTMalta, Sliema

21000.00 up to 24000.00GBP

Per month (Brutto)

V0198267

28+ Views

Description

We are very excited to recruit for a new role in Sliema, Malta. This position will be for our client - an online gambling company - and is based in the seaside town of Sliema. This Mediterranean city is full of activity, fun, restaurants and culture. 
The role

Requirements

Requirements

We are looking for candidates who have:

Excellent communication skills both verbally and written in DANISH and ENGLISH

Previous customer service experience, preferably in a contact centre environment but not a must

Proactive and forward thinking skills

Flexible, able to work rotating shift patterns including night shifts

Computer literate and fast typing skills

Eagerness to learn and develop

Responsibilities

As a Customer Service Specialist you will be the first point of contact for online players. You will be giving the best service via email, phone and live chat. Taking ownership of issues, solving any problems the first time round is important in this role. You will help your customers with a wide range of queries including explaining how certain games work, solving logging in issues and advise on responsible gaming tools. Besides this you will build retention with your customers, making them feel welcome, and ensure that they are enjoying their full casino experience.

What we offer


Salary, Relocation Package and Benefits

The Basic gross salary is 21,000 euro p/a plus which will grow steadily in the first 12 months of employment to 24,000 euro p/a. Additional pay for night shifts. There is an excellent relocation package available, which includes initial flight to Malta and 2 weeks accommodation on arrival. Additional benefits include: private health insurance (including dental), travel and life insurance, every day free breakfast, free lunch once a week, sport membership allowance, free yoga classes, coffee shop vouchers, fresh fruit juices and smoothies every Friday, Friday bar drinks, team and company events, volunteering program, continuous training and fantastic career progression opportunities.

Interview Process

The interview process can be done remotely via phone and skype. There will be a screen call, a language test and a more formal interview.

Keywords

Salary information

Employment type Salary
Full-time 21000.00-24000.00 GBP Per month (Brutto)

relocation package offered

Additional information

Employment type

Full-time

Level

Junior

Training provided

Training will be provided

Available positions

2

Hours per week

40-40

Views

28

Working days

Various

rotational

Provided benefits

Other benefits

Yes

flight reimbursement and 2 weeks hotel on arrival

Location details

Based

One Location

Location

Malta, Sliema

Accept workers from abroad

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands

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Danish speaking Customer Service for Online Gaming Company

Created 26 days ago

About Talingual LTD

We are a multilingual international recruitment company with vacancies across Europe, Africa and Asia.

Company field

Human Resources and Personnel

Size

5 - 10 employees

Company type

Small size business

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